Customer Reviews

See What Our Customers Are Saying

Thank you Esmeralda, everything went really smooth and very quick. Appreciate your help,
Jose H
Esmeralda was very helpful with our refinance. She was available when I had questions and was able to walk me through the whole process throughly leaving me without any doubt that I was making the correct decision.
Derek M
Esmeralda was willing to help us based on our scenario and needs, without generalizing our circumstance. She was humble and courtious to our needs and always willing to help and answer questions.
Javier C
She was very patient kind and caring she helped us with a credit advisor to fix our credit t took us two years but we did it with her assistance she always kept in touch with a and made sure we was on the right track and now we are home owners Thank you so much
Robert D
The people at GEM Mortgage is what makes this bussiness so great to work with, this is the second time we work together and i always get knowlegable advice, superior service and professionalism, they get things done correctly and on time. Esmeralda, Amanda and Corie...you guys are the best!!!!
Lorena V
Awesome customer service.
Jose R
This wasn’t an easy refi By no means. We had to over come some barriers; deed issues and a Lein issue. Esmeralda and the title staff made it possible. She is hard working, great communication skills and most importantly genuinely cares about her customers. Thank you for allowing me to work with her.
Laura C
Help us great in our refinance process, she is an honest person.. I recommend her.
Maxcimiliano N
She doing everything right she take your time for doing your job betty well
Sergio V
From the first conversation we had, Esmeralda was always very helpful and knowledgeable . She answer every phone call, every text message, and always very pleasant. She definitely made the process very smooth. We are extremely pleased with the service, and will recommend it to our family and friends.
Sebastian L
Great communication and she had answers to all my many questions! Everything was quick and easy!
Ashli N
Amazing customer service, always kept me up to date on every step. Very knowledgeable and helped me explore different options. I totally recommend Esmeralda!
Laura V
From our first call, inquiring information to refinance our mortgage to the funding, we received quick, friendly and very professional service. We have and will continue to recommend our friends & family to contact GEM for their mortgage loan/refi business.
Dene E
We are very satisfied with our refinancing. We will recommend Esmeralda Velasco to our family and friends. Thank you for you’re service.
Rafael N
Helpful, communicative
Elsy C
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